Frequently Asked Questions

Our frequently asked questions help answer many of the questions and concerns we receive from new patients before the first visit regarding services, insurance, billing and processes.

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What is an initial evaluation?

An initial evaluation is considered your first visit as a patient of our clinic. A free consultation does not count as an initial evaluation. The initial evaluation is a more detailed visit with your physical therapist to determine a plan of care to best treat your condition. Often this includes a conversation about your condition, health history and goals. These visits often include stretches and exercises. Following your initial evaluation, you will work with us to schedule your next visits to help you get back to doing life better.

How often do I need to come for physical therapy?

This depends on your individual needs. You and your physical therapist will develop a treatment plan together. This usually consists of two to three visits per week depending on your condition.

What do physical therapists do?

Physical therapists are movement experts who work with patients to enhance quality of life with exercise, hands-on care and education. Physical therapists, after making a diagnosis, create personalized care plans to improve mobility, manage pain and chronic conditions, recover from an injury and prevent future injuries and chronic conditions. Physical therapists treat people of all ages.

What do physical therapist assistants do?

Physical therapist assistants are licensed clinicians who work under the direction and supervision of physical therapists. Like physical therapists, they help patients recover from injuries, regain movement and manage pain. Physical therapist assistants treat people of all ages.

Can I make a physical therapy appointment for my child?

Absolutely! We provide treatment services for pediatric therapy and can work closely with your physician, schools and early childhood intervention program. Our therapists have experience working with children of all ages.

Can I avoid surgery if I do physical therapy?

Physical therapy, for some conditions, has been found to be as effective as surgery. Consider physical therapy before undergoing expensive and invasive surgeries.

Can I avoid taking opioids or other pain killers?

The Centers for Disease Control and Prevention urges health care providers to reduce the use of opioids in favor of safe alternatives for long-term pain management. Physical therapy is a safe alternative. Physical therapy treats pain through hands-on care, movement and education.

What are common symptoms and conditions that physical therapy can help with?

Physical therapy can help with a wide variety of symptoms and conditions including but not limited to: ankle and foot pain, arthritis and joint pain, athletic injuries, Carpal Tunnel Syndrome, chronic pain, disc injuries, fall prevention and balance training, fibromyalgia, hand, wrist and elbow pain, headaches, hip and knee pain, low back and neck pain, mild stroke, nerve impingement, neurological rehabilitation, sciatica, shoulder pain, spine conditions, sprains and strains, stenosis, tendonitis, tennis or golfer’s elbow, temporomandibular joint and jaw pain, vestibular therapy, women’s health and worker’s compensation injuries.

What if I have a new injury while I’m being treated?

We are here to help! Please let your physical therapist know of any other issues or new injuries. We work on the entire body, so chances are we can help you. If physical therapy is an option for treating your new condition, we may modify your current plan of care to accommodate your new injury. Or we may establish a separate plan of care to address the other condition(s). We’ll work with you to determine the best path to get you better.

Why do I have to do exercises?

Physical therapists’ end goal is for patients to get to the point where you can maintain on your own. In order to do that, they will push you beyond your comfort zone a little bit. Physical therapists will encourage you to go beyond what you think you can do to help you get back to being independent.

Most people only go to therapy a few times each week. Stretching and strengthening exercises need to be done almost daily to get the improvement you need. And yes, physical therapists can tell if someone is doing their home exercises or not.

Why does physical therapy take longer than I had thought?

Physical therapy takes patience and perseverance. Different injuries and tissues require certain amounts of time to repair themselves. Trying to speed up the process increases your risk for re-injury. Physical therapy is not a quick fix and if you want lasting results you need to see the program through to the end.

What is the difference between physical therapy and occupational therapy?

Physical therapy deals with the entire body and physical therapists focus on walking, balance and overall strength. Occupational therapy specializes mainly in the upper extremities, arms and hands and is very task-oriented and focuses more on fine motor skills, memory exercises and cognitive strategies. It is common for both physical therapists and occupational therapists to work with doctors, nurses, social workers, speech or recreational therapists.

What is a free consultation?

A free consultation is a great opportunity to meet with a therapist to talk over your concerns. We do not even collect your insurance information. It truly is a free visit. It’s not time consuming, it helps you determine next steps for your care and it’s a good introduction to how physical therapy may help you.

What should I wear to my physical therapy appointment?

Dress comfortably so you are free to move. Typically, patients wear shorts to loose pants, that allow for movement. Shoes should be supportive, such as a good-fitting pair of walking or running shoes.

What can I expect during my first visit?

You can expect to be talking with your physical therapist about your overall health, the specific condition you are being seen for, your home or work environment, your health habits and activity level and your leisure and recreational interests. Your physical therapist will complete an examination, which might include evaluating your strength, flexibility, balance, coordination and posture. Your physical therapist wants to help you to be as active and independent as possible. Together, you and your physical therapist will determine goals for your physical therapy.

What should I do to prepare for my first visit?

If you have any questions for your physical therapist, write them down and bring them with. Please fill out the new patient paperwork or arrive early enough to compete it prior to your appointment.

What do I need to bring to my first appointment?

For your first appointment, please bring your photo ID, your insurance card, a list of your current medications and completed paperwork that you received prior to your appointment.

What times are available to make my appointment?

We have many appointment times to fit your schedule. We are open Monday through Friday and start seeing patients as early as 7 a.m. We can see patients over the lunch hour and have our last appointment scheduled for 5:30 p.m. Give us a call and we can usually schedule you within the next 24 to 48 hours.

Do I need a physician’s referral for physical therapy?

While insurance policies may require you to visit a primary care provider first or limit your access to preferred providers only, all 50 states and the District of Columbia allow you to contact a physical therapist without a physician’s referral. You have the right to choose your own physical therapist. You are not obligated to receive physical therapy in any specific facility.

What forms of payment are accepted?

We accept cash, check, credit card (Visa, MasterCard, American Express, Discover), health savings account (HSA) cards and CareCredit.

How does billing work motor vehicle accidents?

We bill the motor vehicle insurance. If the motor vehicle insurance doesn’t cover the costs (for example, the medical pay is exhausted), then we will bill your health insurance. You may still be liable for any unpaid amounts.

How does billing work with worker’s compensation?

If worker’s compensation does not cover all costs (for example, worker’s compensation deemed the condition wasn’t caused by performing work duties), then we will bill your health insurance. You may still be liable for any unpaid amounts.

May I pay for physical therapy with cash?

If you do not have insurance or if we are out-of-network (which means we do not have a contract with your insurance carrier), then please inquire about our cash-pay program.

How does billing work if I’m on Medicaid?

This varies by state. Some states may have co-insurance and/or co-pays. Please refer to your member handbook for details.

How does billing work if I’m on Medicare?

First determine if you have Medicare Part B coverage. Part B coverage is how physical therapy is covered. Part A does not cover outpatient physical therapy. Medicare Part B always has a deductible. Once that deductible is met, then patients are responsible for 20% of their bill (co-insurance). Medicare does not have an out-of-pocket maximum. If you have supplemental insurance with Medicare, please check your policy for details.

Will my insurance cover all costs associated with my physical therapy?

It all depends on insurance and the patient’s specific plan with the insurance carrier. Often, there is a deductible that must be met first before insurance makes a payment for your visits. Deductibles vary greatly across plans.

After the deductible is met, patients may be responsible for paying a certain dollar amount for each visit (co-pay) or percentage of the total cost of each visit (co-insurance), until the out-of-pocket amount is met. The out-of-pocket amounts vary. Please check your insurance for details.

Will you bill my insurance?

It is our policy to bill your insurance carrier as a carrier as a courtesy to you. Our practice is committed to providing the best treatment possible, and we charge what is reason and customary for our area.

Do you take my insurance?

We accept most major insurance companies and strive to be in network whenever possible. Some of our major accepted insurance companies include Medicare, Medicaid, BSBS CO, Cigna, Optum, Tricare West Region, United Health Care, One Call, Pinnacol, Sedgewick and most worker’s compensation companies. Give us a call, we are happy to assist you in answering your health insurance questions.

What is co-insurance?

A share of the payment you make per visit. This amount is a percentage (such as 20%) you pay for each visit.

What is a co-pay?

A payment you make in addition to the payment made by health insurance. This is a set amount you pay per visit (such as $25 per visit).

What is a deductible?

A specified amount you pay before an insurance company will pay on your visit. You are responsible for the full amount of each visit until the deductible is met.